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Home Shipping Policy

Shipping Policy

Shipping Policy

Zerra Homes · Customer care

Shipping policy

Packed with care. Delivered to your home.

Zerra Homes LLP · Shipping across India

At Zerra Homes, every piece — from a hand-turned lamp base to a marble-top side table — is packed and shipped with the same care that goes into making it. This policy explains how your order gets from our workshop to your home.

24–48 hoursDispatch for most in-stock products.
3–7 business daysTypical delivery after dispatch.
Free shippingOn every order, anywhere in India.

01Order Processing

Once your order is confirmed, our team gets to work right away.

  • Most in-stock products are dispatched within 24–48 hours of order confirmation.
  • Orders placed on Sundays or public holidays are processed the next working day.
  • Made-to-order pieces are dispatched within 7–10 days. The product page says so clearly before you order.

02Delivery Timelines

After dispatch, your order typically reaches you within 3–7 business days, anywhere in India.

Delivery timelines are estimates provided by our courier partners and can occasionally be affected by weather, regional holidays, courier network delays, or your area's serviceability.

03Shipping Charges

We offer free shipping on all orders, anywhere in India — no minimum order value, no hidden charges. The price you see at checkout is the price you pay.

04Serviceability

We currently ship pan-India, to all pincodes serviceable by our courier partners. In rare cases — very remote or restricted locations — delivery may take a few extra days, or our courier partner may reach out to arrange an alternate delivery point. We'll keep you informed if this applies to your order.

At present, we ship within India only. International shipping is on our roadmap and will be introduced soon — do write in if you'd like to be notified when it's live.

05Cash on Delivery (COD)

COD is available pan-India on eligible orders, with no extra COD fee.

  • A 25% advance payment is collected online at the time of booking to confirm your order.
  • The remaining 75% is paid in cash (or via UPI/card, where our delivery partner supports it) at the time of delivery.
  • Fully prepaid orders (100% paid online) are also welcome and are processed the same way as any other order.

06Order Tracking

Once your order is dispatched, you'll receive a shipping confirmation with a tracking link by email/SMS so you can follow your package's journey in real time. If you don't receive this within 24 hours of dispatch, please reach out to us.

07Packaging & Handling

Given the nature of our products — solid wood, marble, rattan, and ceramic — every item is carefully wrapped, cushioned, and boxed to survive transit. Larger pieces (like our floor lamps) may ship in more than one box; this is normal, and both boxes will arrive together or within a day of each other.

We currently work with trusted courier partners including Delhivery, Shiprocket, Bluedart, and XpressBees, and choose the best-fit partner for your location and product to ensure safe, timely delivery.

08Damaged, Missing, or Incorrect Items

We take great care in packaging, but if something isn't right when your order arrives:

  • Please record an unboxing video and take clear photos of the package and product before use — this helps us resolve the issue quickly.
  • Report any damage, missing parts, or incorrect items to us within 48 hours of delivery at support@zerrahomes.in.
  • Once verified, we'll arrange a replacement, repair, or refund as applicable — see our Returns & Refunds policy for full details.

09Failed Delivery Attempts & Address Changes

Our courier partners typically make up to 2–3 delivery attempts. If delivery fails each time, the order is returned to us, and our team will contact you to arrange re-shipping (additional shipping charges may apply for re-attempted delivery) or process a refund of the advance paid, as applicable.

Please double-check your shipping address and phone number at checkout — once an order is dispatched, we're unable to modify the delivery address. For any change requests, contact us as soon as possible after placing your order, and we'll do our best to accommodate it before dispatch.

10Delays

While we and our courier partners work hard to meet the timelines above, factors like festive-season order volumes, extreme weather, or regional disruptions can occasionally cause delays. We'll proactively notify you if your order is running behind schedule.

11Questions?

We're happy to help with anything shipping-related.

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This policy may be updated from time to time to reflect changes in our shipping partners, processes, or serviceable regions. The version published on zerrahomes.in at the time of your order will apply.